FAQs

WHAT ARE YOUR OFFICE HOURS?
We are open and contactable Monday - Friday, 9am - 5.30pm
We are closed weekends and public holidays, including bank holidays.
DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
No! You can happily shop with Karma Beach without the need to create an account.
WHAT PAYMENT METHODS DOES KARMA BEACH ACCEPT AND IS IT SAFE TO USE MY CREDIT CARD ONLINE?
We accept Visa, MasterCard, Visa Debit, Visa Delta, and Electron via our payment gateway providers, Stripe and PayPal.
All payments are processed through a secure checkout system provided by Stripe and Paypal respectively.
If you don't have a PayPal account and wish to use PayPal, a one-time quick registration at checkout will be necessary.
N.B. use of a non UK registered debit or credit card will likely result in a failed transaction.
DO I NEED TO SIGN FOR MY ORDER?
To ensure that your order arrives in a safe and perfect condition, we require proof of delivery for all orders
and are unable to authorise for packages to be delivered without a signature.
CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?
Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your
billing and shipping details.
If you need to make any amendments, please email sales@karmabeach.co.uk with your order reference number
& amendment requirements as soon as possible.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED?
Once your order has been dispatched, we are unable to redirect your delivery to another address.
To avoid any delays receiving your order, we suggest that you provide a suitable shipping address
for the specified delivery times.
HOW DO I RETURN OR EXCHANGE AN ITEM?
You have 14 days to return your items to us for a full refund*, after which you can return for an exchange only
up to 28 days after purchase. Items should be returned to:
Karma Beach Ltd
Suite 11, Fulham Business Exchange
The Boulevard, Imperial Wharf
London SW6 2TL
United Kingdom
*Please note that we are unable to refund next day delivery charges.